If an ordered item on RETROSPECT product does not meet the expectations of the condition there it is not a problem to contact us. We pay return shipping if the item was not as described. Below are the reasons that qualify for free shipping return.
1. The dimensions given on the page do not match the dimensions of the received product.
2. The clothing item has flaws which were not mentioned in the description. Such as :
holes, stains, no button, a broken lock, excessive signs of wear.
In the case where the thing just did not meet your expectations , but does not have the drawbacks mentioned above then the customer has to pay the shipping at his own expense. Return shipment must be sent as a parcel which has a tracking number. Only by this way we are able to guarantee the safe return of the package.
For us the most important thing is customer satisfaction so we are confident that we are able to guarantee quick and seamless solution to every problem. Which, of course, we try to avoid.
You have 30 days for a return after receiving the product.
If you have any questions please contact us.